|Service Desk opening hours||7 days per week, 24 hours per day|
|Response times||As defined below|
|Case logging via the Customer Support Portal||http://support.videns-it.com/|
|Case logging by phone||+31 85 401 2973|
|Email (for existing cases only)||firstname.lastname@example.org|
Note: New cases can be registered by telephone or by using the Customer Support Portal. Email can be used for existing cases only.